General Terms of Use:
Ezee Riders provides a bike-based transportation service via its app and platform. By using the service, you agree to comply with the terms, conditions, and policies outlined herein.
The platform is intended for lawful purposes only. Any misuse, illegal activity, or violation of applicable laws will result in immediate suspension or termination of your account.
Eligibility:
Users must be at least 18 years old to register and use the platform. Minors may only use the service under the supervision of a legal guardian.
By registering, users confirm that all information provided is accurate and up-to-date.
Safety and Security:
Ezee Riders prioritizes safety and requires all users to adhere to road safety rules and regulations. Riders and passengers must wear helmets, comply with traffic laws, and avoid engaging in risky behaviors during the ride.
Users are encouraged to report any safety issues, rider misconduct, or unsafe practices directly to Ezee Riders.
Limitation of Liability:
While Ezee Riders ensures the quality of its services, it cannot guarantee a completely risk-free experience. Users acknowledge that rides involve inherent risks, and Ezee Riders is not liable for:
a) Accidents, injuries, or loss caused during the ride.
b) Delays due to traffic, weather, or unforeseen circumstances.
c) Personal property loss or damage during the ride.
Ezee Riders is only responsible for issues directly resulting from negligence or breach of terms on our part.
Payments and Cancellations:
All rides are chargeable as per the rates displayed on the app at the time of booking.
Payments are final, and refunds will only be provided in cases of service errors or technical issues, as per our refund policy.
Users can cancel rides as per the cancellation policy outlined in the app. Applicable fees may be charged for last-minute cancellations.
User Conduct:
Users must respect riders and fellow passengers, avoiding any form of verbal or physical abuse. Any complaints regarding user behavior can lead to account suspension.
Users must not coerce or pressure riders to take unauthorized routes or perform illegal actions.
Data Privacy and Security:
Ezee Riders collects user information to enhance service quality and user experience. All data is handled per our Privacy Policy, available on our website and app.
Ezee Riders does not sell or misuse user data. However, data may be shared with third parties as required by law or for operational purposes.
- Rider and Vehicle Compliance:
All riders are verified, and vehicles undergo regular maintenance checks. However, Ezee Riders does not guarantee uninterrupted service availability due to operational dependencies.
Force Majeure:
Ezee Riders is not liable for delays, cancellations, or service disruptions caused by events outside its control, such as natural disasters, strikes, or governmental actions.
- Updates and Amendments:
Ezee Riders reserves the right to update or modify this disclaimer, terms of service, or any policies at its sole discretion. Users will be notified of significant changes, and continued use of the service indicates acceptance of the revised terms.