At Ezee Riders, we strive to provide a seamless and satisfying experience for our users. This refund policy outlines the conditions and procedures for processing refunds.

Eligibility for Refunds:

Refunds may be issued under the following circumstances:

  • Service Issues: If a ride is not completed due to operational errors, technical failures, or service interruptions caused by Ezee Riders.
  • Incorrect Charges: In cases where users are overcharged due to technical errors or discrepancies in fare calculations.
  • Cancellations: Refunds may apply to rides canceled due to valid reasons, such as unavailability of the rider or prolonged delays.

Non-Refundable Cases:

Refunds will not be provided in the following scenarios:

  • If the user cancels the ride after the rider has reached the pickup location (cancellation charges may apply).
  • If the ride is completed but the user is dissatisfied with aspects outside Ezee Riders’ control, such as traffic delays.
  • For payments made in error by the user, such as selecting the wrong payment method.

Refund Request Process:

Users must report refund requests within 48 hours of the ride’s completion or cancellation.

  • Requests can be submitted through the app or by contacting Ezee Riders’ customer support. Ensure you provide the following details:
  • Ride ID or booking reference number
  • Reason for the refund request
  • Any supporting evidence (e.g., screenshots, receipts)

Processing Time:

Refund requests will be reviewed and processed within 7 business days of submission.

Once approved, refunds will be credited to the original payment method used during the transaction.

Payment Method-Specific Policies:

  • Digital Wallets/UPI/Bank Transfers: Refunds will be credited back to the respective wallet or bank account.
  • Credit/Debit Cards: Refunds may take an additional 5-7 business days, depending on your bank’s processing time.
  • Cash Payments: Refunds for cash payments will be transferred to the user’s registered bank account or digital wallet after verification.

Rider Refunds (for Riders):

Refunds for cancellations, incorrect charges, or technical issues affecting riders’ earnings will be addressed under a separate rider policy.

Disputes:

If you are not satisfied with the outcome of your refund request, you can escalate the issue by contacting Ezee Riders Customer Support. Disputes will be resolved on a case-by-case basis.

Note: Ezee Riders reserves the right to amend this refund policy at its discretion. Updates will be communicated through our official website and app.

For further assistance, contact us via the Ezee Riders app or email at conatct@ezeeriders.in.