Effective Date: 20/11/2024
Welcome to Ezee Riders! By using our app or website, you agree to the following Terms and Conditions (“Terms”). Please read them carefully before booking a ride.
1. General
- Ezee Riders is a platform that connects users with drivers for transportation services.
- By using our app, you agree to these Terms and our Privacy Policy.
2. Booking and Payment
- Users must provide accurate ride details (pickup and drop-off locations).
- Payments can be made via in-app methods (card, wallet) or cash (if selected).
- Fares are calculated based on distance, time, and other applicable charges (e.g., surge pricing).
3. Ride Cancellations
- Users can cancel rides before the driver reaches the pickup location.
- Cancellation fees may apply based on the stage of cancellation.
- Refunds, if eligible, will be processed per Ezee Riders’ refund policy.
4. Safety and Behavior
- Users must wear seat belts and follow safety guidelines during rides.
- Respectful behavior towards drivers is mandatory. Abusive language or misconduct may result in account suspension.
- Users are advised to verify driver details (name, photo, vehicle) before starting the ride for safety.
5. User Account
- Users are responsible for maintaining their account’s confidentiality and security.
- Sharing accounts or allowing unauthorized use is prohibited.
- Ezee Riders is not responsible for damages arising from unauthorized account usage.
6. Liability
- Ezee Riders facilitates rides but is not liable for delays, cancellations, or damages during the ride.
- Any disputes between Users and Drivers must be resolved amicably.
7. Updates to Terms
- These Terms may be updated periodically. Continued use of the app constitutes agreement to the updated Terms.
8. Contact Us
For questions or concerns:
Email: ridersezee@gmail.com
Address: Surya Vihar Colony, Raigarh, Chhattisgarh